FAQ
Questions before you commission.
Product, tiers, agents, MUSE, billing, and infrastructure. Straight answers in YLAÜXI voice.
About YLAÜXI
YLAÜXI is an AI-native operating system for four kinds of operators: Founders, Professionals, Talent, and Builders. It replaces the fragmented tool stack (commerce platform, email marketing, CRM, CMS, social scheduling, spreadsheets, meeting notes, chatbots, fulfillment, contracts, legal tracking, and finance) with one system and a catalog of up to 181 configurable AI agents. Everything you need to operate runs in one place, under your brand identity, hosted and maintained by YLAÜXI.
YLAÜXI is built for four kinds of operators: Founders building companies and brands, Professionals monetizing expertise, Talent monetizing presence and performance, and Builders monetizing a skill. Start with one brand at Solo — the same agent fleet scales with you if you grow into running several. If you are building with intention, YLAÜXI is the right fit.
Most business tools are built for one job. One for email, one for your storefront, one for CRM, one for scheduling. You end up paying for six to twelve separate subscriptions, logging into different dashboards, and manually connecting data that should flow together automatically. YLAÜXI replaces all of that. It is not a better version of one tool. It is the operating layer that sits underneath every function of your business (commerce, marketing, operations, legal, finance, creative) and runs them together.
No. Every account runs on infrastructure YLAÜXI hosts and maintains — servers, SSL, backups, and updates are handled for you on every tier. Prestige adds dedicated, isolated infrastructure. Enterprise is the one exception: a perpetual license you deploy on infrastructure you control.
Your data is stored on infrastructure managed by YLAÜXI and its hosting partners. Prestige subscribers receive dedicated, isolated infrastructure. Data is encrypted in transit, passwords are hashed, and stored credentials such as bank, ad-account and sign-in secrets are encrypted individually. YLAÜXI never uses your data to train AI models or shares it with third parties for commercial purposes. Full details are in the Privacy Policy.
Getting started
Immediately. Your account is live as soon as you sign up, and the 7-day free trial needs no card. Command and Sovereign include a dedicated onboarding session scheduled within 48 hours of subscribing. Prestige onboarding is coordinated directly with your named account contact.
No. YLAÜXI is built to be operated by founders, not engineers. The interface is designed for decision-makers. Setup guides, in-app documentation, and onboarding sessions cover everything from initial configuration to agent activation. If you can run a business, you can run YLAÜXI.
Solo, Duo, and Elevate accounts are set up through guided in-app onboarding and the self-serve onboarding guide. It covers brand setup, agent activation, integrations, and MUSE step by step. Command and Sovereign subscribers also receive a dedicated onboarding session with the YLAÜXI team, and Sovereign an agent configuration session. Prestige subscribers are assigned a named account contact who manages onboarding personally from day one.
Yes. YLAÜXI includes import functionality for customer records, product data, and contact lists. Your YLAÜXI team will guide you through migration as part of onboarding on Command and above. The goal is for your account to be operational before you cancel your existing tools, not after.
Tiers and pricing
Solo is for one brand, 6 active agents, and core intelligence features. Duo is for two brands with 10 active agents. Elevate is for up to four brands with 15 active agents, a custom domain, and expanded module access. Command is for up to eight brands with 25 active agents, white label, and a dedicated onboarding session. Sovereign is the full OS: ten brands, 65 active agents, every module, every signature feature, and custom agent training. Prestige adds dedicated infrastructure, an SLA, a named account contact, and up to twenty-five brands with the highest included allocations (email, social, team seats). Enterprise is a perpetual license from $96,000 with full codebase ownership and scope defined in your agreement. Full comparison is on the Tiers page.
AI credits are the unit of consumption for all AI-powered activity in your YLAÜXI account. Every agent call, content generation, MUSE image, MUSE video, and FLOW automation draws from your monthly credit allocation. Intelligence tasks cost 2 credits. MUSE static images cost 15 credits. MUSE video and reels cost 40 credits. FLOW automation triggers cost 1 credit. Larger jobs: brand system 5 credits, gap report 4, voice-over 5 per clip. Your balance is visible in your dashboard at all times. Credits reset on your billing anniversary date.
Nothing is charged automatically. When an allowance runs out, that feature pauses until your next billing period, or you can add more at any time: AI credit top-ups (they never expire), email blocks of 25,000 for $20 a month, VAULT storage in 100 GB blocks for $4 a month, and social post blocks. You'll see your usage under Billing.
Upgrades take effect immediately and are prorated for the remainder of your billing cycle. Downgrades take effect at the start of your next billing cycle. You can make tier changes at any time from your account settings.
Prestige is not self-serve. Every Prestige subscriber goes through an application review before access is granted. This is because Prestige includes dedicated infrastructure, a named account contact, and custom agent training, all of which require YLAÜXI to assess fit and scope before committing resources. Approval is at YLAÜXI's discretion. Submitting an application does not guarantee access.
Agents
Every agent in the catalog runs in one of four modes. Loop agents (⟳) run on a schedule — reconciliations, syncs, hourly checks. Intel agents (◈) monitor performance, flag anomalies, and surface trends without generating copy. AI agents (✦) produce content on demand: briefs, copy, contracts, strategy. Hybrid agents combine both — scheduled intelligence plus Ask ✦ for generation. Your tier sets how many agents are active at once; you choose which fill those slots.
Yes. Each agent stores a per-brand brief and recent conversation turns. Loop and Intel agents accumulate context from scheduled runs; AI and Hybrid agents retain Ask ✦ sessions. MIRA reads portfolio agent memory automatically — you do not re-brief every time you open chat. View or clear memory per agent or brand from Intelligence → Memory.
Every agent uses the brand voice, tone, and context you configure during setup. The more specific your brand profile (voice, guidelines, product information, customer profile), the more accurate the agent outputs will be from day one. Sovereign and Prestige include custom agent training, where agents are trained around your business model rather than only configured.
Active agents are the agents running simultaneously in your account at any given time. Your full category catalog (up to 181 agents) is visible at every tier. Your tier determines how many can run at once: Solo 6, Duo 10, Elevate 15, Command 25, Sovereign 65, Prestige your full catalog. Below Sovereign, some disciplines run monitoring and reporting agents only; the Tiers page shows which. You choose which agents fill your active slots and can swap them at any time from your agent dashboard.
Yes. You manage which agents are active from your agent dashboard. Toggle any agent on or off at any time. Changes take effect within seconds. The agents you switch off remain available. They simply stop running until you activate them again.
Platform modules
Editorial Calendar is a unified schedule inside YLAÜXI. Social posts, email queue items, meetings, and content approvals appear on one timeline per brand or across the portfolio. You stop switching between a social scheduler, email tool, and spreadsheet to see what ships this week.
SHEETS are workbooks inside the OS with optional live bindings to finance, deals, and client or inventory data. Build operator dashboards and exports without syncing a separate spreadsheet tool. CSV export is built in.
Create meetings or public booking links per brand. After a call, paste a transcript — YLAÜXI generates a summary and action items. FLOW can route follow-ups to email sequences or tasks automatically.
Yes. CHATBOTS lets you train a bot per brand on Brand DNA and FAQ content, then copy an embed script to your site footer. Replies stay on-brand without a third-party chat SaaS.
CANVAS is the visual studio — MUSE imagery, video, brand-token exports. STUDIO is the writing and presentation workspace — long-form copy, deck outlines, AI draft to Email compose. Both save exports to VAULT.
Yes. FLOW supports send_email actions, drip sequences, and triggers tied to commerce and CRM events. The email sequence runner processes queued steps on a schedule. Credits apply per automation action as listed on the Tiers page.
The interface is available in 13 languages, including right-to-left scripts, on every tier. Emails to your customers and clients go out in their own language, and checkout handles multiple currencies.
⌘K command palette, dark mode, and a month-grid planning calendar. Brand cards with cover images and live 30-day revenue. An order drawer with product photos, order tracking, and invoice documents. A cash-flow forecast. A client portal where clients sign in with one-time links. A photo and video editor, AI voice-over, and a page editor with version history. Ticketed events with live streaming.
Stripe, with Razorpay, Flutterwave, Wise, and Payoneer for global payments, and Klarna and Afterpay at checkout. Shippo for labels and rates, and Printful for print-on-demand products from Elevate.
Yes, from Elevate. SMS campaigns go to your opted-in subscribers. Ads Manager runs Meta and TikTok campaigns in one place (Google Ads accounts can be connected; launching Google campaigns is not available yet), and Social Inbox collects comments and messages for reply.
Team logins on every tier, roles and per-person permissions from Command, two-factor sign-in, and SSO (SAML or OIDC) from Command. Identity verification, a consent ledger, and a HIPAA mode with a Business Associate Agreement for practices that handle health information.
Yes. A REST API with API keys covers contacts, orders, products, and deals. Push notifications reach your devices, and changes made offline sync when you reconnect.
MUSE
MUSE is the creative model library inside YLAÜXI. It gives you access to a curated roster of 50 professional models, diverse in gender, race, skin tone, and aesthetic category, to generate campaign imagery, lookbook content, social assets, and editorial visuals for your brands. Outputs are generated, brand-matched via CANVAS, and stored directly in VAULT. Your tier determines how many models you can use (5 at Solo and Duo, 10 at Elevate, 20 at Command, the full roster at Sovereign and Prestige) and which output formats are available.
The MUSE roster defines consistent model identities for generative campaigns — comp-card specs, categories, and trained likeness parameters for CANVAS. Imagery is synthetically produced, not documentary photography. See the AI Disclosure and MUSE Terms for labeling and usage obligations.
Yes. MUSE-generated imagery is permitted for commercial marketing subject to the MUSE Terms — paid advertising, organic social, email, and web, with prohibited uses listed there (political, adult, defamation, etc.). You must label synthetically generated assets where law requires. Full rules: Terms of Service and MUSE Terms.
No. MUSE roster assets, comp cards, and likeness parameters are licensed only for use inside your active account and for brands on that account. Scraping, redistributing, or generating with MUSE identities outside the Service — or after termination — is unauthorized. YLAÜXI may suspend access and pursue legal remedies. See MUSE Terms.
Prestige subscribers can upload their own talent (models or brand representatives) to MUSE in addition to the shared roster. Custom uploaded models are exclusive to your account. No other YLAÜXI subscriber can access them. You are responsible for obtaining all necessary consent and usage rights from any individual you upload. Custom models generate at the same credit rate as roster models.
Billing and infrastructure
YLAÜXI accepts major credit and debit cards via Stripe. Enterprise agreements may be invoiced separately. Payment card data is processed directly by Stripe. YLAÜXI never stores or accesses your card details.
A small platform fee on sales through your storefront, booking pages, memberships, paid content, event tickets and documents: 2% on Solo and Duo, 1% on Elevate, 0.5% on Command, and none on Sovereign and Prestige. Stripe deducts it with its standard processing fee, payments land in your own Stripe account, and a refund returns the fee too. Work you provide through the Cross-Category Marketplace (from Command) carries a separate fee when paid through the platform: 5% for Professionals, 10% for Talent and Builders.
Yes. Every account starts with a 7-day free trial, and no card is needed to begin. Subscribe before it ends to keep going; your first month is 50% off. Solo starts at $15/month depending on account type.
Every account is hosted, maintained, and monitored by YLAÜXI. You do not manage servers, SSL certificates, or database backups on any tier, and your account is live the moment you sign up. Prestige adds dedicated, isolated infrastructure and an SLA.
Prestige subscribers are covered by YLAÜXI's Service Level Agreement, which commits to 99.5% monthly uptime, defined response times by issue severity (P1 critical issues: first response within 4 hours, any day, worked until resolved), a named account contact with a direct line, and a service credit structure if uptime falls below the committed level. The full SLA is available at /legal/sla before subscribing.
Enterprise and account
Enterprise is a perpetual license starting at $96,000. You receive the full YLAÜXI codebase, deploy on infrastructure you control, and own the system outright. There is no monthly subscription. Enterprise begins with a business audit and a scoped build. Submit an Enterprise application to start the conversation.
Cancel from your account settings or contact billing@ylauxi.com. Access continues through the end of your current billing period, and your data stays in your account so you can resume later. Export it from account settings at any time. To erase it, request deletion from Settings → Danger Zone: your personal data is removed and access ends immediately. Financial and legal records the law requires us to keep are retained for 7 years, then purged automatically.
General and product support: hello@ylauxi.com. Billing and subscriptions: billing@ylauxi.com. Onboarding and access: onboarding@ylauxi.com. Prestige subscribers have a named account contact and direct line provided at onboarding.